ssc6.2.1.d relevant to product and service conformity and stakeholder satisfaction unisri 24 25.

http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.

as defined in iso-eosm-university

comment
ini adalah ontologi yang menjelaskan tentang sistem penjaminan mutu perguruan tinggi berdasarkan standar ISO 21001-2018
This is an ontology that explains the quality assurance of higher education based on ISO 21001-2018 standards
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ssc6.2.1.d relevant to product and service conformity and stakeholder satisfaction unisri 24 25.
ni

IRI: http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.

type
sub sub clausec
miicode
6.2.1.d
url
https://drive.google.com/open?id=1U8nkGQODMlG0iNSO9DMaaH7NNrJ1fw3M&usp=drive_fs
https://drive.google.com/open?id=1gFQknJxEdX8W1HpIId7PEDcyFEk3pnvR&usp=drive_fs
https://drive.google.com/open?id=16VZ-hx8SJQ9Q2XBOmDZ6DPv7TvLCt8ZL&usp=drive_fs
miirequirement
Be relevant to the conformity of products and services and to the enhancement of learners, staff, and other beneficiaries' satisfaction
miiopr indicator
None
The organization establishes educational organizational goals that are aligned with the suitability of educational products and services and the improvement of the satisfaction of students, staff, and other beneficiaries, documented in the Strategic Plan and Quality Goals, complemented by quantitatively measurable key performance indicators (KPIs) (e.g. satisfaction rate ≥ X%, complaint resolution rate ≥ X%, or service index improvement ≥ X%), It has a documented calculation formula, the previous year's baseline values, specific annual improvement targets, established success criteria, as well as measurement methods through structured satisfaction surveys, service evaluations, and performance data analysis, which are reviewed periodically in management review meetings.
en
miievidence type
Documented educational objectives, service performance indicators, and stakeholder satisfaction reports
en

@prefix ISO-EOSM-University: <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#> .
@prefix owl: <http://www.w3.org/2002/07/owl#> .
@prefix xsd: <http://www.w3.org/2001/XMLSchema#> .

<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.> a ISO-EOSM-University:SubSubClause,
        owl:NamedIndividual ;
    ISO-EOSM-University:MIICode "6.2.1.d" ;
    ISO-EOSM-University:MIIEvidenceType "Documented educational objectives, service performance indicators, and stakeholder satisfaction reports"@en ;
    ISO-EOSM-University:MIIOprIndicator "The organization establishes educational organizational goals that are aligned with the suitability of educational products and services and the improvement of the satisfaction of students, staff, and other beneficiaries, documented in the Strategic Plan and Quality Goals, complemented by quantitatively measurable key performance indicators (KPIs) (e.g. satisfaction rate ≥ X%, complaint resolution rate ≥ X%, or service index improvement ≥ X%), It has a documented calculation formula, the previous year's baseline values, specific annual improvement targets, established success criteria, as well as measurement methods through structured satisfaction surveys, service evaluations, and performance data analysis, which are reviewed periodically in management review meetings."@en,
        "Organisasi menetapkan tujuan organisasi pendidikan yang selaras dengan kesesuaian produk dan layanan pendidikan serta peningkatan kepuasan peserta didik, staf, dan penerima manfaat lainnya, yang terdokumentasi dalam Renstra dan Sasaran Mutu, dilengkapi dengan indikator kinerja utama (KPI) yang terukur secara kuantitatif (misalnya tingkat kepuasan ≥ X%, tingkat penyelesaian keluhan ≥ X%, atau peningkatan indeks layanan ≥ X%), memiliki rumus perhitungan yang terdokumentasi, nilai baseline tahun sebelumnya, target peningkatan tahunan yang spesifik, kriteria keberhasilan yang ditetapkan, serta metode pengukuran melalui survei kepuasan terstruktur, evaluasi layanan, dan analisis data kinerja, yang ditinjau secara berkala dalam rapat tinjauan manajemen."@id ;
    ISO-EOSM-University:MIIRequirement "Be relevant to the conformity of products and services and to the enhancement of learners, staff, and other beneficiaries' satisfaction" ;
    ISO-EOSM-University:URL "https://drive.google.com/open?id=16VZ-hx8SJQ9Q2XBOmDZ6DPv7TvLCt8ZL&usp=drive_fs"^^xsd:anyURI,
        "https://drive.google.com/open?id=1U8nkGQODMlG0iNSO9DMaaH7NNrJ1fw3M&usp=drive_fs"^^xsd:anyURI,
        "https://drive.google.com/open?id=1gFQknJxEdX8W1HpIId7PEDcyFEk3pnvR&usp=drive_fs"^^xsd:anyURI .


<?xml version="1.0" encoding="utf-8"?>
<rdf:RDF
   xmlns:ISO-EOSM-University="http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#"
   xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#"
>
  <rdf:Description rdf:about="http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.">
    <rdf:type rdf:resource="http://www.w3.org/2002/07/owl#NamedIndividual"/>
    <rdf:type rdf:resource="http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SubSubClause"/>
    <ISO-EOSM-University:MIICode>6.2.1.d</ISO-EOSM-University:MIICode>
    <ISO-EOSM-University:URL rdf:datatype="http://www.w3.org/2001/XMLSchema#anyURI">https://drive.google.com/open?id=1U8nkGQODMlG0iNSO9DMaaH7NNrJ1fw3M&amp;usp=drive_fs</ISO-EOSM-University:URL>
    <ISO-EOSM-University:URL rdf:datatype="http://www.w3.org/2001/XMLSchema#anyURI">https://drive.google.com/open?id=1gFQknJxEdX8W1HpIId7PEDcyFEk3pnvR&amp;usp=drive_fs</ISO-EOSM-University:URL>
    <ISO-EOSM-University:URL rdf:datatype="http://www.w3.org/2001/XMLSchema#anyURI">https://drive.google.com/open?id=16VZ-hx8SJQ9Q2XBOmDZ6DPv7TvLCt8ZL&amp;usp=drive_fs</ISO-EOSM-University:URL>
    <ISO-EOSM-University:MIIRequirement>Be relevant to the conformity of products and services and to the enhancement of learners, staff, and other beneficiaries' satisfaction</ISO-EOSM-University:MIIRequirement>
    <ISO-EOSM-University:MIIOprIndicator xml:lang="id">Organisasi menetapkan tujuan organisasi pendidikan yang selaras dengan kesesuaian produk dan layanan pendidikan serta peningkatan kepuasan peserta didik, staf, dan penerima manfaat lainnya, yang terdokumentasi dalam Renstra dan Sasaran Mutu, dilengkapi dengan indikator kinerja utama (KPI) yang terukur secara kuantitatif (misalnya tingkat kepuasan ≥ X%, tingkat penyelesaian keluhan ≥ X%, atau peningkatan indeks layanan ≥ X%), memiliki rumus perhitungan yang terdokumentasi, nilai baseline tahun sebelumnya, target peningkatan tahunan yang spesifik, kriteria keberhasilan yang ditetapkan, serta metode pengukuran melalui survei kepuasan terstruktur, evaluasi layanan, dan analisis data kinerja, yang ditinjau secara berkala dalam rapat tinjauan manajemen.</ISO-EOSM-University:MIIOprIndicator>
    <ISO-EOSM-University:MIIOprIndicator xml:lang="en">The organization establishes educational organizational goals that are aligned with the suitability of educational products and services and the improvement of the satisfaction of students, staff, and other beneficiaries, documented in the Strategic Plan and Quality Goals, complemented by quantitatively measurable key performance indicators (KPIs) (e.g. satisfaction rate ≥ X%, complaint resolution rate ≥ X%, or service index improvement ≥ X%), It has a documented calculation formula, the previous year's baseline values, specific annual improvement targets, established success criteria, as well as measurement methods through structured satisfaction surveys, service evaluations, and performance data analysis, which are reviewed periodically in management review meetings.</ISO-EOSM-University:MIIOprIndicator>
    <ISO-EOSM-University:MIIEvidenceType xml:lang="en">Documented educational objectives, service performance indicators, and stakeholder satisfaction reports</ISO-EOSM-University:MIIEvidenceType>
  </rdf:Description>
</rdf:RDF>

[
  {
    "@id": "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.",
    "@type": [
      "http://www.w3.org/2002/07/owl#NamedIndividual",
      "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SubSubClause"
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIICode": [
      {
        "@value": "6.2.1.d"
      }
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIEvidenceType": [
      {
        "@language": "en",
        "@value": "Documented educational objectives, service performance indicators, and stakeholder satisfaction reports"
      }
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIOprIndicator": [
      {
        "@language": "id",
        "@value": "Organisasi menetapkan tujuan organisasi pendidikan yang selaras dengan kesesuaian produk dan layanan pendidikan serta peningkatan kepuasan peserta didik, staf, dan penerima manfaat lainnya, yang terdokumentasi dalam Renstra dan Sasaran Mutu, dilengkapi dengan indikator kinerja utama (KPI) yang terukur secara kuantitatif (misalnya tingkat kepuasan ≥ X%, tingkat penyelesaian keluhan ≥ X%, atau peningkatan indeks layanan ≥ X%), memiliki rumus perhitungan yang terdokumentasi, nilai baseline tahun sebelumnya, target peningkatan tahunan yang spesifik, kriteria keberhasilan yang ditetapkan, serta metode pengukuran melalui survei kepuasan terstruktur, evaluasi layanan, dan analisis data kinerja, yang ditinjau secara berkala dalam rapat tinjauan manajemen."
      },
      {
        "@language": "en",
        "@value": "The organization establishes educational organizational goals that are aligned with the suitability of educational products and services and the improvement of the satisfaction of students, staff, and other beneficiaries, documented in the Strategic Plan and Quality Goals, complemented by quantitatively measurable key performance indicators (KPIs) (e.g. satisfaction rate ≥ X%, complaint resolution rate ≥ X%, or service index improvement ≥ X%), It has a documented calculation formula, the previous year's baseline values, specific annual improvement targets, established success criteria, as well as measurement methods through structured satisfaction surveys, service evaluations, and performance data analysis, which are reviewed periodically in management review meetings."
      }
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIRequirement": [
      {
        "@value": "Be relevant to the conformity of products and services and to the enhancement of learners, staff, and other beneficiaries' satisfaction"
      }
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#URL": [
      {
        "@type": "http://www.w3.org/2001/XMLSchema#anyURI",
        "@value": "https://drive.google.com/open?id=1U8nkGQODMlG0iNSO9DMaaH7NNrJ1fw3M&usp=drive_fs"
      },
      {
        "@type": "http://www.w3.org/2001/XMLSchema#anyURI",
        "@value": "https://drive.google.com/open?id=1gFQknJxEdX8W1HpIId7PEDcyFEk3pnvR&usp=drive_fs"
      },
      {
        "@type": "http://www.w3.org/2001/XMLSchema#anyURI",
        "@value": "https://drive.google.com/open?id=16VZ-hx8SJQ9Q2XBOmDZ6DPv7TvLCt8ZL&usp=drive_fs"
      }
    ]
  }
]
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIICode> "6.2.1.d" .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIRequirement> "Be relevant to the conformity of products and services and to the enhancement of learners, staff, and other beneficiaries' satisfaction" .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#URL> "https://drive.google.com/open?id=1gFQknJxEdX8W1HpIId7PEDcyFEk3pnvR&usp=drive_fs"^^<http://www.w3.org/2001/XMLSchema#anyURI> .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIOprIndicator> "The organization establishes educational organizational goals that are aligned with the suitability of educational products and services and the improvement of the satisfaction of students, staff, and other beneficiaries, documented in the Strategic Plan and Quality Goals, complemented by quantitatively measurable key performance indicators (KPIs) (e.g. satisfaction rate ≥ X%, complaint resolution rate ≥ X%, or service index improvement ≥ X%), It has a documented calculation formula, the previous year's baseline values, specific annual improvement targets, established success criteria, as well as measurement methods through structured satisfaction surveys, service evaluations, and performance data analysis, which are reviewed periodically in management review meetings."@en .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#URL> "https://drive.google.com/open?id=1U8nkGQODMlG0iNSO9DMaaH7NNrJ1fw3M&usp=drive_fs"^^<http://www.w3.org/2001/XMLSchema#anyURI> .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://www.w3.org/2002/07/owl#NamedIndividual> .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#URL> "https://drive.google.com/open?id=16VZ-hx8SJQ9Q2XBOmDZ6DPv7TvLCt8ZL&usp=drive_fs"^^<http://www.w3.org/2001/XMLSchema#anyURI> .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIEvidenceType> "Documented educational objectives, service performance indicators, and stakeholder satisfaction reports"@en .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIOprIndicator> "Organisasi menetapkan tujuan organisasi pendidikan yang selaras dengan kesesuaian produk dan layanan pendidikan serta peningkatan kepuasan peserta didik, staf, dan penerima manfaat lainnya, yang terdokumentasi dalam Renstra dan Sasaran Mutu, dilengkapi dengan indikator kinerja utama (KPI) yang terukur secara kuantitatif (misalnya tingkat kepuasan ≥ X%, tingkat penyelesaian keluhan ≥ X%, atau peningkatan indeks layanan ≥ X%), memiliki rumus perhitungan yang terdokumentasi, nilai baseline tahun sebelumnya, target peningkatan tahunan yang spesifik, kriteria keberhasilan yang ditetapkan, serta metode pengukuran melalui survei kepuasan terstruktur, evaluasi layanan, dan analisis data kinerja, yang ditinjau secara berkala dalam rapat tinjauan manajemen."@id .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC6.2.1.d_RelevantToProductAndServiceConformityAndStakeholderSatisfaction_UNISRI_24_25.> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SubSubClause> .
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