ssc7.4.3.1.e managing feedback complaints and satisfaction surveys unisri 24 25.

http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC7.4.3.1.e_ManagingFeedbackComplaintsAndSatisfactionSurveys_UNISRI_24_25.

as defined in iso-eosm-university

comment
ini adalah ontologi yang menjelaskan tentang sistem penjaminan mutu perguruan tinggi berdasarkan standar ISO 21001-2018
This is an ontology that explains the quality assurance of higher education based on ISO 21001-2018 standards
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ssc7.4.3.1.e managing feedback complaints and satisfaction surveys unisri 24 25.
ni

IRI: http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC7.4.3.1.e_ManagingFeedbackComplaintsAndSatisfactionSurveys_UNISRI_24_25.

type
sub sub clausec
miievidence type
Learner information systems records, performance reporting records, feedback records, and complaint handling records
en
url
https://docs.google.com/document/d/1HEWp3moPFb7sgAb3QKibZe_eGw9Kq2g4?rtpof=true&usp=drive_fs
miirequirement
Learner and interested parties’ feedback, including learner complaints and learners/interested parties’ satisfaction surveys
en
miicode
7.4.3.1.e
miiopr indicator
Organizations manage feedback, complaints, and student and stakeholder satisfaction surveys through a documented system, including trend analysis and improvement follow-up. 100% of complaints are recorded; ≥90% of complaints are acted upon; annual analyzed satisfaction trends, complaint system, satisfaction survey report, follow-up report.
en
None

@prefix ISO-EOSM-University: <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#> .
@prefix owl: <http://www.w3.org/2002/07/owl#> .
@prefix xsd: <http://www.w3.org/2001/XMLSchema#> .

<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC7.4.3.1.e_ManagingFeedbackComplaintsAndSatisfactionSurveys_UNISRI_24_25.> a ISO-EOSM-University:SubSubClause,
        owl:NamedIndividual ;
    ISO-EOSM-University:MIICode "7.4.3.1.e" ;
    ISO-EOSM-University:MIIEvidenceType "Learner information systems records, performance reporting records, feedback records, and complaint handling records"@en ;
    ISO-EOSM-University:MIIOprIndicator "Organizations manage feedback, complaints, and student and stakeholder satisfaction surveys through a documented system, including trend analysis and improvement follow-up. 100% of complaints are recorded; ≥90% of complaints are acted upon; annual analyzed satisfaction trends, complaint system, satisfaction survey report, follow-up report."@en,
        """Organisasi mengelola umpan balik, keluhan, dan survei kepuasan peserta didik serta pihak berkepentingan melalui sistem terdokumentasi, termasuk analisis tren dan tindak lanjut perbaikan. 
100% keluhan tercatat; ≥90% keluhan ditindaklanjuti; tren kepuasan dianalisis tahunan, Sistem pengaduan, laporan survey kepuasan, laporan tindak lanjut."""@id ;
    ISO-EOSM-University:MIIRequirement "Learner and interested parties’ feedback, including learner complaints and learners/interested parties’ satisfaction surveys"@en ;
    ISO-EOSM-University:URL "https://docs.google.com/document/d/1HEWp3moPFb7sgAb3QKibZe_eGw9Kq2g4?rtpof=true&usp=drive_fs"^^xsd:anyURI .


<?xml version="1.0" encoding="utf-8"?>
<rdf:RDF
   xmlns:ISO-EOSM-University="http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#"
   xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#"
>
  <rdf:Description rdf:about="http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC7.4.3.1.e_ManagingFeedbackComplaintsAndSatisfactionSurveys_UNISRI_24_25.">
    <rdf:type rdf:resource="http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SubSubClause"/>
    <rdf:type rdf:resource="http://www.w3.org/2002/07/owl#NamedIndividual"/>
    <ISO-EOSM-University:MIIEvidenceType xml:lang="en">Learner information systems records, performance reporting records, feedback records, and complaint handling records</ISO-EOSM-University:MIIEvidenceType>
    <ISO-EOSM-University:URL rdf:datatype="http://www.w3.org/2001/XMLSchema#anyURI">https://docs.google.com/document/d/1HEWp3moPFb7sgAb3QKibZe_eGw9Kq2g4?rtpof=true&amp;usp=drive_fs</ISO-EOSM-University:URL>
    <ISO-EOSM-University:MIIRequirement xml:lang="en">Learner and interested parties’ feedback, including learner complaints and learners/interested parties’ satisfaction surveys</ISO-EOSM-University:MIIRequirement>
    <ISO-EOSM-University:MIICode>7.4.3.1.e</ISO-EOSM-University:MIICode>
    <ISO-EOSM-University:MIIOprIndicator xml:lang="en">Organizations manage feedback, complaints, and student and stakeholder satisfaction surveys through a documented system, including trend analysis and improvement follow-up. 100% of complaints are recorded; ≥90% of complaints are acted upon; annual analyzed satisfaction trends, complaint system, satisfaction survey report, follow-up report.</ISO-EOSM-University:MIIOprIndicator>
    <ISO-EOSM-University:MIIOprIndicator xml:lang="id">Organisasi mengelola umpan balik, keluhan, dan survei kepuasan peserta didik serta pihak berkepentingan melalui sistem terdokumentasi, termasuk analisis tren dan tindak lanjut perbaikan. 
100% keluhan tercatat; ≥90% keluhan ditindaklanjuti; tren kepuasan dianalisis tahunan, Sistem pengaduan, laporan survey kepuasan, laporan tindak lanjut.</ISO-EOSM-University:MIIOprIndicator>
  </rdf:Description>
</rdf:RDF>

[
  {
    "@id": "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC7.4.3.1.e_ManagingFeedbackComplaintsAndSatisfactionSurveys_UNISRI_24_25.",
    "@type": [
      "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SubSubClause",
      "http://www.w3.org/2002/07/owl#NamedIndividual"
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIICode": [
      {
        "@value": "7.4.3.1.e"
      }
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIEvidenceType": [
      {
        "@language": "en",
        "@value": "Learner information systems records, performance reporting records, feedback records, and complaint handling records"
      }
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIOprIndicator": [
      {
        "@language": "en",
        "@value": "Organizations manage feedback, complaints, and student and stakeholder satisfaction surveys through a documented system, including trend analysis and improvement follow-up. 100% of complaints are recorded; ≥90% of complaints are acted upon; annual analyzed satisfaction trends, complaint system, satisfaction survey report, follow-up report."
      },
      {
        "@language": "id",
        "@value": "Organisasi mengelola umpan balik, keluhan, dan survei kepuasan peserta didik serta pihak berkepentingan melalui sistem terdokumentasi, termasuk analisis tren dan tindak lanjut perbaikan. \n100% keluhan tercatat; ≥90% keluhan ditindaklanjuti; tren kepuasan dianalisis tahunan, Sistem pengaduan, laporan survey kepuasan, laporan tindak lanjut."
      }
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIRequirement": [
      {
        "@language": "en",
        "@value": "Learner and interested parties’ feedback, including learner complaints and learners/interested parties’ satisfaction surveys"
      }
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#URL": [
      {
        "@type": "http://www.w3.org/2001/XMLSchema#anyURI",
        "@value": "https://docs.google.com/document/d/1HEWp3moPFb7sgAb3QKibZe_eGw9Kq2g4?rtpof=true&usp=drive_fs"
      }
    ]
  }
]
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC7.4.3.1.e_ManagingFeedbackComplaintsAndSatisfactionSurveys_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIEvidenceType> "Learner information systems records, performance reporting records, feedback records, and complaint handling records"@en .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC7.4.3.1.e_ManagingFeedbackComplaintsAndSatisfactionSurveys_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIOprIndicator> "Organisasi mengelola umpan balik, keluhan, dan survei kepuasan peserta didik serta pihak berkepentingan melalui sistem terdokumentasi, termasuk analisis tren dan tindak lanjut perbaikan. \n100% keluhan tercatat; ≥90% keluhan ditindaklanjuti; tren kepuasan dianalisis tahunan, Sistem pengaduan, laporan survey kepuasan, laporan tindak lanjut."@id .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC7.4.3.1.e_ManagingFeedbackComplaintsAndSatisfactionSurveys_UNISRI_24_25.> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SubSubClause> .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC7.4.3.1.e_ManagingFeedbackComplaintsAndSatisfactionSurveys_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIRequirement> "Learner and interested parties’ feedback, including learner complaints and learners/interested parties’ satisfaction surveys"@en .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC7.4.3.1.e_ManagingFeedbackComplaintsAndSatisfactionSurveys_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIOprIndicator> "Organizations manage feedback, complaints, and student and stakeholder satisfaction surveys through a documented system, including trend analysis and improvement follow-up. 100% of complaints are recorded; ≥90% of complaints are acted upon; annual analyzed satisfaction trends, complaint system, satisfaction survey report, follow-up report."@en .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC7.4.3.1.e_ManagingFeedbackComplaintsAndSatisfactionSurveys_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIICode> "7.4.3.1.e" .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC7.4.3.1.e_ManagingFeedbackComplaintsAndSatisfactionSurveys_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#URL> "https://docs.google.com/document/d/1HEWp3moPFb7sgAb3QKibZe_eGw9Kq2g4?rtpof=true&usp=drive_fs"^^<http://www.w3.org/2001/XMLSchema#anyURI> .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC7.4.3.1.e_ManagingFeedbackComplaintsAndSatisfactionSurveys_UNISRI_24_25.> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://www.w3.org/2002/07/owl#NamedIndividual> .
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