ssc9.1.2.2 establishing and maintaining adocumented complaints and appeals process unisri 24 25.

http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.

as defined in iso-eosm-university

comment
ini adalah ontologi yang menjelaskan tentang sistem penjaminan mutu perguruan tinggi berdasarkan standar ISO 21001-2018
This is an ontology that explains the quality assurance of higher education based on ISO 21001-2018 standards
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ssc9.1.2.2 establishing and maintaining adocumented complaints and appeals process unisri 24 25.
ni

IRI: http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.

type
sub sub clausec
url
https://drive.google.com/open?id=1biEvoK1P-K8ZmZ9_YELyBIuKbHQ9PtD8&usp=drive_fs
https://docs.google.com/document/d/1z0RwedaOFZIoG6609YkVAh52p_p-e8Hb?rtpof=true&usp=drive_fs
https://docs.google.com/document/d/1u_QoDAPd5qgVriIM2Gvuka16qLBVy9vy?rtpof=true&usp=drive_fs
https://docs.google.com/document/d/1fN63S96SkgWQKJb4uA0hJnzRqaRzbxuy?rtpof=true&usp=drive_fs
https://docs.google.com/spreadsheets/d/1eq0bgAp9XP6dIwOm59aAEoKg49DguApv?rtpof=true&usp=drive_fs
miiopr indicator
The organization has a documented complaint and appeal handling procedure that includes stages a–i (admission, record-keeping, initial assessment, investigation, decision, communication, and closure) with a maximum resolution SLA of 14 working days, as well as monitoring a ≥95% completion rate per semester.
en
None
miirequirement
The educational organization shall establish and maintain as documented information a method for handling complaints and appeals, and shall make this known to its interested parties (see 10.2) The method shall include specifications for: a) communicating the method to all relevant interested; parties; b) receiving complaints and appeals; c) tracking complaints and appeals; d)acknowledging complaints and appeals; e) performing initial assessment of complaints and appeals; f) investigating the complaint and appeals; g) responding to the complaints and appeals; h) communicating the decision i) closing complaints and appeals.
en
miicode
9.1.2.2
miievidence type
Complaint handling procedures, Complaint and appeal logs/registers, Case investigation records, Response documentation, Closure records
en

@prefix ISO-EOSM-University: <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#> .
@prefix owl: <http://www.w3.org/2002/07/owl#> .
@prefix xsd: <http://www.w3.org/2001/XMLSchema#> .

<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.> a ISO-EOSM-University:SubSubClause,
        owl:NamedIndividual ;
    ISO-EOSM-University:MIICode "9.1.2.2" ;
    ISO-EOSM-University:MIIEvidenceType "Complaint handling procedures, Complaint and appeal logs/registers, Case investigation records, Response documentation, Closure records"@en ;
    ISO-EOSM-University:MIIOprIndicator "The organization has a documented complaint and appeal handling procedure that includes stages a–i (admission, record-keeping, initial assessment, investigation, decision, communication, and closure) with a maximum resolution SLA of 14 working days, as well as monitoring a ≥95% completion rate per semester."@en,
        "Organisasi memiliki prosedur terdokumentasi penanganan keluhan dan banding yang mencakup tahapan a–i (penerimaan, pencatatan, penilaian awal, investigasi, keputusan, komunikasi, dan penutupan) dengan SLA penyelesaian maksimal 14 hari kerja, serta monitoring tingkat penyelesaian ≥ 95% per semester."@id ;
    ISO-EOSM-University:MIIRequirement """The educational organization shall establish and maintain as documented information a method for handling complaints and appeals, and shall make this known to its interested parties (see 10.2)
The method shall include specifications for:
a) communicating the method to all relevant interested; parties;
b) receiving complaints and appeals;
c) tracking complaints and appeals;
d)acknowledging complaints and appeals;
e) performing initial assessment of complaints and appeals;
f) investigating the complaint and appeals;
g) responding to the complaints and appeals;
h) communicating the decision
i) closing complaints and appeals."""@en ;
    ISO-EOSM-University:URL "https://docs.google.com/document/d/1fN63S96SkgWQKJb4uA0hJnzRqaRzbxuy?rtpof=true&usp=drive_fs"^^xsd:anyURI,
        "https://docs.google.com/document/d/1u_QoDAPd5qgVriIM2Gvuka16qLBVy9vy?rtpof=true&usp=drive_fs"^^xsd:anyURI,
        "https://docs.google.com/document/d/1z0RwedaOFZIoG6609YkVAh52p_p-e8Hb?rtpof=true&usp=drive_fs"^^xsd:anyURI,
        "https://docs.google.com/spreadsheets/d/1eq0bgAp9XP6dIwOm59aAEoKg49DguApv?rtpof=true&usp=drive_fs"^^xsd:anyURI,
        "https://drive.google.com/open?id=1biEvoK1P-K8ZmZ9_YELyBIuKbHQ9PtD8&usp=drive_fs"^^xsd:anyURI .


<?xml version="1.0" encoding="utf-8"?>
<rdf:RDF
   xmlns:ISO-EOSM-University="http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#"
   xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#"
>
  <rdf:Description rdf:about="http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.">
    <rdf:type rdf:resource="http://www.w3.org/2002/07/owl#NamedIndividual"/>
    <rdf:type rdf:resource="http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SubSubClause"/>
    <ISO-EOSM-University:URL rdf:datatype="http://www.w3.org/2001/XMLSchema#anyURI">https://drive.google.com/open?id=1biEvoK1P-K8ZmZ9_YELyBIuKbHQ9PtD8&amp;usp=drive_fs</ISO-EOSM-University:URL>
    <ISO-EOSM-University:URL rdf:datatype="http://www.w3.org/2001/XMLSchema#anyURI">https://docs.google.com/document/d/1z0RwedaOFZIoG6609YkVAh52p_p-e8Hb?rtpof=true&amp;usp=drive_fs</ISO-EOSM-University:URL>
    <ISO-EOSM-University:URL rdf:datatype="http://www.w3.org/2001/XMLSchema#anyURI">https://docs.google.com/document/d/1u_QoDAPd5qgVriIM2Gvuka16qLBVy9vy?rtpof=true&amp;usp=drive_fs</ISO-EOSM-University:URL>
    <ISO-EOSM-University:URL rdf:datatype="http://www.w3.org/2001/XMLSchema#anyURI">https://docs.google.com/document/d/1fN63S96SkgWQKJb4uA0hJnzRqaRzbxuy?rtpof=true&amp;usp=drive_fs</ISO-EOSM-University:URL>
    <ISO-EOSM-University:URL rdf:datatype="http://www.w3.org/2001/XMLSchema#anyURI">https://docs.google.com/spreadsheets/d/1eq0bgAp9XP6dIwOm59aAEoKg49DguApv?rtpof=true&amp;usp=drive_fs</ISO-EOSM-University:URL>
    <ISO-EOSM-University:MIIOprIndicator xml:lang="en">The organization has a documented complaint and appeal handling procedure that includes stages a–i (admission, record-keeping, initial assessment, investigation, decision, communication, and closure) with a maximum resolution SLA of 14 working days, as well as monitoring a ≥95% completion rate per semester.</ISO-EOSM-University:MIIOprIndicator>
    <ISO-EOSM-University:MIIOprIndicator xml:lang="id">Organisasi memiliki prosedur terdokumentasi penanganan keluhan dan banding yang mencakup tahapan a–i (penerimaan, pencatatan, penilaian awal, investigasi, keputusan, komunikasi, dan penutupan) dengan SLA penyelesaian maksimal 14 hari kerja, serta monitoring tingkat penyelesaian ≥ 95% per semester.</ISO-EOSM-University:MIIOprIndicator>
    <ISO-EOSM-University:MIIRequirement xml:lang="en">The educational organization shall establish and maintain as documented information a method for handling complaints and appeals, and shall make this known to its interested parties (see 10.2)
The method shall include specifications for:
a) communicating the method to all relevant interested; parties;
b) receiving complaints and appeals;
c) tracking complaints and appeals;
d)acknowledging complaints and appeals;
e) performing initial assessment of complaints and appeals;
f) investigating the complaint and appeals;
g) responding to the complaints and appeals;
h) communicating the decision
i) closing complaints and appeals.</ISO-EOSM-University:MIIRequirement>
    <ISO-EOSM-University:MIICode>9.1.2.2</ISO-EOSM-University:MIICode>
    <ISO-EOSM-University:MIIEvidenceType xml:lang="en">Complaint handling procedures, Complaint and appeal logs/registers, Case investigation records, Response documentation, Closure records</ISO-EOSM-University:MIIEvidenceType>
  </rdf:Description>
</rdf:RDF>

[
  {
    "@id": "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.",
    "@type": [
      "http://www.w3.org/2002/07/owl#NamedIndividual",
      "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SubSubClause"
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIICode": [
      {
        "@value": "9.1.2.2"
      }
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIEvidenceType": [
      {
        "@language": "en",
        "@value": "Complaint handling procedures, Complaint and appeal logs/registers, Case investigation records, Response documentation, Closure records"
      }
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIOprIndicator": [
      {
        "@language": "en",
        "@value": "The organization has a documented complaint and appeal handling procedure that includes stages a–i (admission, record-keeping, initial assessment, investigation, decision, communication, and closure) with a maximum resolution SLA of 14 working days, as well as monitoring a ≥95% completion rate per semester."
      },
      {
        "@language": "id",
        "@value": "Organisasi memiliki prosedur terdokumentasi penanganan keluhan dan banding yang mencakup tahapan a–i (penerimaan, pencatatan, penilaian awal, investigasi, keputusan, komunikasi, dan penutupan) dengan SLA penyelesaian maksimal 14 hari kerja, serta monitoring tingkat penyelesaian ≥ 95% per semester."
      }
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIRequirement": [
      {
        "@language": "en",
        "@value": "The educational organization shall establish and maintain as documented information a method for handling complaints and appeals, and shall make this known to its interested parties (see 10.2)\nThe method shall include specifications for:\na) communicating the method to all relevant interested; parties;\nb) receiving complaints and appeals;\nc) tracking complaints and appeals;\nd)acknowledging complaints and appeals;\ne) performing initial assessment of complaints and appeals;\nf) investigating the complaint and appeals;\ng) responding to the complaints and appeals;\nh) communicating the decision\ni) closing complaints and appeals."
      }
    ],
    "http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#URL": [
      {
        "@type": "http://www.w3.org/2001/XMLSchema#anyURI",
        "@value": "https://drive.google.com/open?id=1biEvoK1P-K8ZmZ9_YELyBIuKbHQ9PtD8&usp=drive_fs"
      },
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      },
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]
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIEvidenceType> "Complaint handling procedures, Complaint and appeal logs/registers, Case investigation records, Response documentation, Closure records"@en .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SubSubClause> .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIOprIndicator> "Organisasi memiliki prosedur terdokumentasi penanganan keluhan dan banding yang mencakup tahapan a–i (penerimaan, pencatatan, penilaian awal, investigasi, keputusan, komunikasi, dan penutupan) dengan SLA penyelesaian maksimal 14 hari kerja, serta monitoring tingkat penyelesaian ≥ 95% per semester."@id .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIOprIndicator> "The organization has a documented complaint and appeal handling procedure that includes stages a–i (admission, record-keeping, initial assessment, investigation, decision, communication, and closure) with a maximum resolution SLA of 14 working days, as well as monitoring a ≥95% completion rate per semester."@en .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIICode> "9.1.2.2" .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#MIIRequirement> "The educational organization shall establish and maintain as documented information a method for handling complaints and appeals, and shall make this known to its interested parties (see 10.2)\nThe method shall include specifications for:\na) communicating the method to all relevant interested; parties;\nb) receiving complaints and appeals;\nc) tracking complaints and appeals;\nd)acknowledging complaints and appeals;\ne) performing initial assessment of complaints and appeals;\nf) investigating the complaint and appeals;\ng) responding to the complaints and appeals;\nh) communicating the decision\ni) closing complaints and appeals."@en .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#URL> "https://drive.google.com/open?id=1biEvoK1P-K8ZmZ9_YELyBIuKbHQ9PtD8&usp=drive_fs"^^<http://www.w3.org/2001/XMLSchema#anyURI> .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#URL> "https://docs.google.com/spreadsheets/d/1eq0bgAp9XP6dIwOm59aAEoKg49DguApv?rtpof=true&usp=drive_fs"^^<http://www.w3.org/2001/XMLSchema#anyURI> .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#URL> "https://docs.google.com/document/d/1z0RwedaOFZIoG6609YkVAh52p_p-e8Hb?rtpof=true&usp=drive_fs"^^<http://www.w3.org/2001/XMLSchema#anyURI> .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#URL> "https://docs.google.com/document/d/1u_QoDAPd5qgVriIM2Gvuka16qLBVy9vy?rtpof=true&usp=drive_fs"^^<http://www.w3.org/2001/XMLSchema#anyURI> .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://www.w3.org/2002/07/owl#NamedIndividual> .
<http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#SSC9.1.2.2_EstablishingAndMaintainingADocumentedComplaintsAndAppealsProcess_UNISRI_24_25.> <http://www.ontoqa4ed.org/ontologies/ISO-EOSM-University#URL> "https://docs.google.com/document/d/1fN63S96SkgWQKJb4uA0hJnzRqaRzbxuy?rtpof=true&usp=drive_fs"^^<http://www.w3.org/2001/XMLSchema#anyURI> .
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